![]() In many cases, delays in responding to and resolving customer inquiries are the result of inaccurate or omitted important information. (For example, telephone, in writing via standard mail or electronic mail)Ĭorrect and complete information is very important in order for customer service to resolve your case quickly. Please be sure to include the following information in your correspondence: In order for us to resolve your concerns, is important that you contact the correct customer service department to begin the process.Īlthough we recommend email or telephone as the fastest way to get your case resolved, standard mail is acceptable, but please allow more time for our representatives to receive your letter and look into the details surrounding your rental. If you choose to get in touch with us via electronic mail, please allow three business days for a response.Īvis Budget Group operates customer service departments for Avis Rent A Car, Budget Rent A Car and Budget Truck Rental. If you choose to get in touch with us via telephone, please make sure you have sufficient time so that our customer service representative can look into all the details surrounding your case to resolve the issue as quickly as possible.
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